EAP - Employee Assistance of the Pacific

A few Testimonials from Employees

[My counselor] was very helpful as always. I saw him years ago for another problem and he was very helpful at that time as well. I really appreciate all his expertise and knowledge in helping me deal with my issues.

I wanted to let you know what a difference talking to you has made in my life. With your encouragement I was able to look at the options I had and move forward rather than making the same decisions that were making me so miserable.

I can't express enough appreciation for guiding me through a most traumatic and difficult time in my life. Having EAP to turn to was so important and a huge turning point in my life.

In this day and age of doing more with less we need tools to help us balance our lives and what I learned during my EAP sessions is invaluable. I try to use those tools every day to help me deal with the stress of a job and family. Thank you.

I want to thank you for your empathy, support, and intervention during a very difficult time. I appreciate your perspective, and I feel that your assessment was accurate and your referral timely.

[My counselor], thank you for devoting part of your professional life to helping people to find peace, comfort, and contentment via your impeccable communication skills. May you enjoy your life to the fullest!

[My counselor] allowed me to work through my concerns correctly and efficiently. I referred an associate to EAP right after my first session.

I am so thankful that counseling through EAP was available to me. I now realize that most everyone at sometime in their life could benefit from the kind of help you gave me to have the courage to rediscover myself and change the way I look at life. It is definitely an eye-opening experience. Thank you very much.

It took me a long time to get up the nerve to make an appointment at EAP. I felt that I couldn't ask for help, I had to find the answers myself. Talking to you has helped me gain insight and make some positive changes My only regret is that I didn't call for an appointment sooner. I thank you and my family thanks you.

I just want to take this time to let you know how much I appreciate what you've done for me. You not only taught me the skills and knowledge to help me become a better person, but you helped me build my confidence in my self and given me the courage to be the man that I truly intend to be. Thank you.

AMAZING exceptional EAP provider, incredibly talented and very insightful. Appreciate the high level of experience that clearly reflects in the level of care rendered. The session was more helpful than I anticipated. It really made me look at different perspectives and stop taking the victim mentality.

I thought I needed help organizing and compartmentalizing my time. In conversation with my counselor, I was able to reframe my problem that allowed for a more holistic solution – work-life integration. This has freed up my ability to address needs across the areas of my life.

My counselor made me realize that re-directing and focusing my being Is the most important thing. I come first. No one has power over me but myself.

I’m glad I have someone like my therapist, because he has been very instrumental with my problems and concerns.

Better tools provided and better sense of rapport today than I have received in any of my past therapy experiences on island to date.

Thank you for the ease of access for Therapy. I was always scared to ask and didn't know where to turn to. My employer referred me to EAP.

I have met with my counselor in the past for a family situation. This most recent appointment was for work stress, and a job situation, and my counselor is always a tremendous source of guidance and always provides a perspective that I may not have considered. He also provides affirmation or reassurance to continue working towards goals. Thank you!

The EAP matched me and my situation with the appropriate provider, who exceeded my expectations, and who had the perfect qualifications to help me understand and deal with my abusive spouse, marital separation and divorce process.

My counselor is amazing. He has helped me find happiness and meaning in work again. I was ready to quit. Not the 90 days notice but the 2 weeks notice. I am truly grateful to him, because if I had quit, I don’t know how I would have supported my family financially.

I’ve already shared with my coworkers that they need to see my counselor, and some of them have actually started services with him since my recommendation.

Although I was hesitant to use this service, I’m so happy that I did reach out to EAP! My counselor is an expert and that’s what I needed to hear from – an expert in substance abuse! It has opened my eyes and heart to understanding my son and allowing me to change for the better!

Getting into that accident caused a lot of unknown feelings within me. My boss and coworkers not understanding about my experience. No support from work at all. Fear all the time. I haven’t been driving since. Going to work awakened stress, anxiety. EAP has taught me techniques on how to control and acknowledge my feelings and anxiety. I was starting to feel defeated cause I haven’t gotten behind the wheel to drive for almost 4 months since the accident. But with patience and guidance I’m now winning this battle against my emotional distress. Still working on controlling my emotions when other issues arise but as of now my goal of driving has been obtained. Thanks EAP.

Meeting with my counselor has been an exceptional experience. From the first appointment, she made me feel comfortable; it’s easy to talk with her; and she provided reassurance that I shouldn’t feel guilty for the situation that I brought to her and it could be resolved in time.

My counselor was extremely calm and soothing, she attempted to address all areas of my life and my concerns. Very helpful! Thank you!

Because of the positive impact EAP has had on me personally, I do freely recommend this service to everyone – I am a believer that therapy can be helpful to both my patients and to work colleagues, and I actively work to decrease any stigma with seeking therapy services.

My counselor has been very helpful for me to see things reasonably, realistically and logically. He helps me to stay grounded and remember the facts. He kept me on the straight and narrow when my emotions got in the way. Even though I only met with him twice, he has strongly made a positive difference in my life. I am able to see things clearer, thanks!

My counselor is a wonderful therapist. I felt very comfortable with him and was able to share my issues and concerns in a very safe and caring environment. Within three sessions I was able to work through my issues and felt so much better.

The attorney clarified and provided options to resolve my real estate issue.

Knowing there are people that help is a big one for me to realize that people do care and wanna help out a good man.

My counselor was very professional and knowledgeable in her field of expertise. She is very caring and thoughtful and gave great advice.

My counselor has changed my life and our marriage! I am so grateful for the counseling he has provided us!

I was taught strategies that were reasonable and applicable to me immediately.

My feelings of clarity and resolution inside myself, the return to ease, pono, and aloha.

I have a better ability to make sense of a situation, deal with my emotions, and move forward with confidence, more knowledge, and a better perspective.

I have set boundaries at work to prioritize my own job duties.

I have a greater ability to deal with a colleague.

I found my counselor’s style compassionate, straightforward and practical, which is just what I needed at this point.

My counselor has by far been the best couples therapist, we were sad that our time was over with him. He helped us tremendously.

My counselor was so very helpful. Just one visit with her was very impactful, giving me the tools I needed to move forward beyond my difficult situation.

A few Testimonials From Our Corporate Customers

I want to take a moment to highlight the invaluable support we receive from Employee Assistance of the Pacific (EAP). Since I started in 1993, EAP has been a cornerstone of our benefits package, consistently providing our employees with essential support during their time of need. I would like to extend my heartfelt gratitude to Dave, who has been an incredible asset in my HR role. His assistance has been deeply appreciated, more than words can express. Additionally, both Dave and Vali have significantly contributed to our professional development by conducting tailored training sessions for our leadership team. The EAP service is not just a benefit; it is a critical part of our commitment to our employees, whom I genuinely care about like family. The support and value it offers are immeasurable, especially considering the reasonable cost per employee. It is an investment in our team's well-being that pays dividends in so many ways. Thank you, Dave and Vali, for this vital resource and for your continued dedication to promoting employee wellness.

EA of the Pacific has really supported our team with a critical need during emotional crisis, such as coping with the unexpected passing of a colleague, their own mental wellness issue, facing a solution for substance abuse, dealing with abusive domestic situations, advice for personal legal & financial issues, or taking care of family which takes an emotional toll. It's confidential and provided free of charge to our team which makes it accessible for those in need. As well, whenever we ask the company to visit on site to provide services and do training to take away the stigma with asking for help, they respond to the call and provide a trusted and friendly face to these services. It makes a big difference not to only have a hotline to call but also to know that this team is local and knows the challenges our team faces day to day and to be able to personally connect to offer objective support outside of someone they know personally and be the bridge to getting long term care.

The partnership with Employee Assistance of the Pacific has been exceptional. Dave, Vali and team are consistently responsive, professional and helpful in supporting our needs. The team is accessible and always willing to go above and beyond to ensure that our hosts are supported. We value offering our dedicated hosts the option of a caring EAP service to provide resources and guidance during challenging times for themselves and their families -- confidentially.

Employees have shared their experience and success working with EAP. Also, working with the EAP staff to assist my managers in managing difficult employee situations have been very helpful and successful.

We strongly encourage our employees to take advantage of EAP services—and I use them myself. Many team members appreciate the financial counseling offered. I often refer staff for support with anger management or chronic absences to help address the root causes of these challenges. We are truly grateful for the EAP counselors, who play a vital role in guiding employees toward improvement and well-being.

Partnering with Employee Assistance of the Pacific, LLC has been a tremendous benefit for our hosts (employees). As an employer, we value providing meaningful support for our hosts and families, and their EAP services have delivered exactly that — professional, confidential, and genuinely caring assistance. Our hosts appreciate having a trusted resource to turn to, and we’ve seen a positive impact on morale and overall well-being. I highly recommend their program to any organization looking to invest in their people.

Dave and his team are diligent, respectful, and compassionate. The EAP has been an essential resource in supporting our employees with a wide range of personal needs, including counseling, financial guidance, elder care, and timely updates that benefit both managers and staff. Their team remains well-informed on current trends, best practices, and research, equipping us as managers to better support our workforce while ensuring employees know how to access the services available to them. We are grateful for their continued support of our staff and agency. I highly recommend their services to any organization seeking a locally based program that truly understands the needs of Hawai‘i’s employees.

Our experience with Employee Assistance of the Pacific has been transformative because they understand the unique cultural nuances, family structures, and island challenges our employees face. From seamless virtual sessions to personalized local resources, EAP makes support feel genuinely accessible and relevant. They have improved our team's well-being and engagement. Their local expertise is not just a bonus; it is essential for effective employee support in Hawaii.

Dave Mitchell has been very accommodating and flexible to meet our company's diverse needs including adjusting availability based on our 24/7 operations. Very responsive and always professional, pleasant and reassuring. I have the utmost confidence in his ability to meet and fulfill our employee's needs for guidance, support, counseling and advocacy.

Employee Assistance of the Pacific has been a great resource for our company. Everything from the monthly newsletters to the various resources on their website and the tons of training options for management and staff is so valuable to us. We appreciate their services and grateful for a company we know will be there for us.

EAP has been used as a resource when we experience big changes to our environment. An example would be the Maui fires, contacting EAP--Dave and the team provide guidance--offer group support and individual counseling for our employees. Also when our employees experienced a life changing event while working i.e. active shooter, we tap into our resource at EAP to get signage for our locations on how to handle this situation safely and be available to provide support to our employees if needed. EAP really works as a silent support it's a resource for all of our employees and as HR professionals when our employees are going through a rough time in their lives, EAP is always mentioned as a resource and the employee may reach out right away or not. But, it's assuring that there is a resource for our employees to go to.

A few Testimonials from Employees

A few Testimonials From Our Corporate Customers

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